Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Welcome! Here you can open up tickets and requests to us and we will have a look at it!
Technische Unterstützung
Brauchen Sie Unterstützung bei der Installation oder Konfiguration von Produkten oder auch bei der Fehlersuche?
Required fields are marked with an asterisk*
{"xsrfToken":"6233da8b3cfbdb7ed330ecfdc32274224d2cc3a3_lout","branding":{"id":"3","key":"help","name":"Bücker IT-Security Helpcenter","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/2","theme":{"headerBGColor":"#c89aa1","headerLinkColor":"#292929","headerLinkHoverColor":"#6b1d2a","headerLinkHoverBGColor":"#6b1d2a","headerBadgeColor":"#6b1d2a"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/a1b7e342-86c8-4a92-ae41-59a02a260726/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5ZjRlNjY3NC1jNDUyLTRjOWQtYjA3MC0xODc4MDY5Y2M0ZWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmExYjdlMzQyLTg2YzgtNGE5Mi1hZTQxLTU5YTAyYTI2MDcyNiI6WyJyZWFkIl19LCJleHAiOjE3ODY1NjkwOTAsIm5iZiI6MTc4NjU2ODQ5MH0.v3fIKASNioK23-SbfIcXGsBRRcdUIfUpFt2mbE28KZY&client=9f4e6674-c452-4c9d-b070-1878069cc4ee&mode=fit","logoId":"a1b7e342-86c8-4a92-ae41-59a02a260726","isLogoAvailable":true,"helpCenterTitle":"Willkommen im Helpcenter","sharedPortalName":"Bücker IT-Security Helpdesk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"helpCenterTitle":"Willkommen im Helpcenter der Bücker IT-Security","sharedPortalName":"Bücker IT-Security Helpcenter","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Willkommen im Helpcenter","sharedPortalName":"Bücker IT-Security Helpdesk","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"de-DE","userLanguageTag":"en-US","portalThemeColor":"#002c51","helpCenterTitleColor":"#882a3a","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"help","projectId":10003,"serviceDeskId":3,"name":"Bücker IT-Security Helpcenter","description":"<p>Welcome!<br> Here you can open up tickets and requests to us and we will have a look at it!</p>","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":false,"reqTypes":[{"id":"33","name":"Technische Unterstützung","descriptionHtml":"","callToAction":"Technische Unterstützung","introHtml":"<p>Brauchen Sie Unterstützung bei der Installation oder Konfiguration von Produkten oder auch bei der Fehlersuche?</p>","icon":10520,"iconUrl":"https://buecker-it-security.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[17],"key":""},{"id":"37","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://buecker-it-security.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"34","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10536,"iconUrl":"https://buecker-it-security.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[],"key":""},{"id":"35","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10541,"iconUrl":"https://buecker-it-security.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"36","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://buecker-it-security.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[],"key":""}],"reqGroups":[{"id":17,"name":"Anfrage"}],"orderMapping":{"11":[33],"17":[33]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"33623a59-f7b5-3406-b576-f7849ada9642","appLinkName":"System Confluence","appLinkUrl":"https://buecker-it-security.atlassian.net/wiki","spaceKey":"HELP","spaceName":"Helpdesk","spaceUrl":"https://buecker-it-security.atlassian.net/wiki/spaces/HELP","isServer":false},"labels":[],"projectKey":"HELP","serviceDeskId":3,"kbLinkDomainURLs":["https://buecker-it-security.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"HELP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"German (Germany)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5ZjRlNjY3NC1jNDUyLTRjOWQtYjA3MC0xODc4MDY5Y2M0ZWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTExNjk4ODMyODIiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOnVwbG9hZDoqIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc4NjU2OTY5MCwibmJmIjoxNzg2NTY4NDkwLCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.MDxMTxLLCN51-qxnjwI8DtT55e22_e1tjYkPPFSUgtw","targetCollection":"upload-user-collection--1169883282","endpointUrl":"https://api.media.atlassian.com","clientId":"9f4e6674-c452-4c9d-b070-1878069cc4ee","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":33,"projectId":10003,"issueType":{"id":"10014","name":"Support"},"form":{"name":"Technische Unterstützung","descriptionHtml":"","callToAction":"Technische Unterstützung","intro":"<p>Brauchen Sie Unterstützung bei der Installation oder Konfiguration von Produkten oder auch bei der Fehlersuche?</p>","instructions":"","icon":10520,"iconUrl":"https://buecker-it-security.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/33","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/33","calendarParams":{"firstDay":0,"date":"2026-08-12T23:01:30+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"33623a59-f7b5-3406-b576-f7849ada9642","appLinkName":"System Confluence","appLinkUrl":"https://buecker-it-security.atlassian.net/wiki","spaceKey":"HELP","spaceName":"Helpdesk","spaceUrl":"https://buecker-it-security.atlassian.net/wiki/spaces/HELP","isServer":false},"labels":[],"projectKey":"HELP","serviceDeskId":3,"kbLinkDomainURLs":["https://buecker-it-security.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5ZjRlNjY3NC1jNDUyLTRjOWQtYjA3MC0xODc4MDY5Y2M0ZWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTExNjk4ODMyODIiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOnVwbG9hZDoqIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc4NjU2OTY5MCwibmJmIjoxNzg2NTY4NDkwLCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.MDxMTxLLCN51-qxnjwI8DtT55e22_e1tjYkPPFSUgtw","targetCollection":"upload-user-collection--1169883282","endpointUrl":"https://api.media.atlassian.com","clientId":"9f4e6674-c452-4c9d-b070-1878069cc4ee","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":2,"updated":"2024-06-25T08:28:05.430170270Z","publish":{"jira":{"issueRequestTypeIds":[33],"newIssueRequestTypeIds":[33],"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[33],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":2,"name":"Technische Anfrage","submit":{"lock":false,"pdf":false},"language":"de","templateFormUuid":"41d2457d-f939-421d-90e5-dc1739365f05"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":34},"layout":"default","localId":"2d2d44d6-4548-4546-b368-6add083142ee"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":32},"layout":"default","localId":"f2d2ec63-9fc4-4cce-b011-467cdd11c734"}},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":72},"layout":"default","localId":"9cf9ae79-7761-4dfd-973b-764212f3f4c2"}},{"type":"paragraph","content":[]}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":73},"layout":"default","localId":"9605a1b3-c734-4fbb-8aee-c94d81d055fc"}},{"type":"paragraph","content":[]}]}]},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":75},"layout":"default","localId":"4259d4f1-67ce-4720-9c05-338be7bf0971"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":1},"layout":"default","localId":"b8b94f30-49c7-4eff-b40f-a7a9ecb83d13"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":22},"layout":"default","localId":"2303ee17-a82d-470c-9a5d-1e8b746ce2ad"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":53},"layout":"default","localId":"6452fb2e-347d-4322-8c0a-90e5307bb369"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":56},"layout":"default","localId":"04070169-f009-4305-a74d-5360deea1772"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":58},"layout":"default","localId":"ade4b62d-2715-4cbb-a2e6-d4e8fd3af4d7"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":60},"layout":"default","localId":"32f70fa3-658a-4a1f-ac96-41927c86ee3f"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":62},"layout":"default","localId":"3ad1390a-4e2e-430b-ac19-6df9a9efc80f"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":64},"layout":"default","localId":"b7db531e-7c44-4c17-89c1-a5d2f4fdec3c"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":66},"layout":"default","localId":"58e4f3ac-570e-4033-bea5-f41e3bd4aab0"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":68},"layout":"default","localId":"6dfdc960-41e5-4474-9f96-eae076c4b7af"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":70},"layout":"default","localId":"4b2e51f2-aa97-42e8-af21-9e9fd125224b"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":76},"layout":"default","localId":"5c23f50f-0a49-4854-9680-496f2c483013"}}]}],"conditions":{"67":{"i":{"co":{"cIds":{"1":["10114"]}}},"o":{"sIds":["9"]},"t":"sh"},"55":{"i":{"co":{"cIds":{"1":["10113"]}}},"o":{"sIds":["3"]},"t":"sh"},"50":{"i":{"co":{"cIds":{"1":["10116"]}}},"o":{"sIds":["2"]},"t":"sh"},"61":{"i":{"co":{"cIds":{"1":["10142"]}}},"o":{"sIds":["6"]},"t":"sh"},"59":{"i":{"co":{"cIds":{"1":["10115"]}}},"o":{"sIds":["5"]},"t":"sh"},"69":{"i":{"co":{"cIds":{"1":["10143"]}}},"o":{"sIds":["10"]},"t":"sh"},"7":{"i":{"co":{"cIds":{"1":["10111"]}}},"o":{"sIds":["1"]},"t":"sh"},"63":{"i":{"co":{"cIds":{"1":["10145"]}}},"o":{"sIds":["7"]},"t":"sh"},"65":{"i":{"co":{"cIds":{"1":["10110"]}}},"o":{"sIds":["8"]},"t":"sh"},"57":{"i":{"co":{"cIds":{"1":["10144"]}}},"o":{"sIds":["4"]},"t":"sh"}},"sections":{"8":{"name":"Cisco","conditions":["65"]},"4":{"name":"ESET","conditions":["57"]},"5":{"name":"Skyhigh","conditions":["59"]},"10":{"name":"TrendMicro","conditions":["69"]},"2":{"name":"Trellix","conditions":["50"]},"7":{"name":"Andere","conditions":["63"]},"3":{"name":"Darktrace","conditions":["55"]},"11":{"conditions":[]},"9":{"name":"Macmon","conditions":["67"]},"6":{"name":"XMCyber","conditions":["61"]},"1":{"name":"CrowdStrike","conditions":["7"]}},"questions":{"34":{"type":"tl","label":"Kurzbeschreibung des Problems","description":"","validation":{"rq":true,"mxc":100},"jiraField":"summary","questionKey":""},"66":{"type":"cd","label":"Betroffenes Produkt:","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Cisco","other":false}],"questionKey":""},"73":{"type":"cd","label":"Auswirkung:","description":"","validation":{"rq":true},"jiraField":"customfield_10004","defaultAnswer":{"choices":["10148"]},"questionKey":""},"62":{"type":"cd","label":"Betroffenes Produkt:","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"XMCyber","other":false}],"questionKey":""},"68":{"type":"cd","label":"Betroffenes Produkt:","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"NAC","other":false},{"id":"2","label":"Radius","other":false},{"id":"3","label":"Gästeportal","other":false},{"id":"4","label":"Compliance","other":false},{"id":"5","label":"SDP","other":false}],"questionKey":""},"72":{"type":"cd","label":"Dringlichkeit","description":"","validation":{"rq":true},"jiraField":"priority","defaultAnswer":{"choices":["4"]},"questionKey":""},"76":{"type":"at","label":"Anhang","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"32":{"type":"rt","label":"Beschreibung des Problems","description":"","validation":{"rq":true,"mnc":50},"jiraField":"description","questionKey":""},"1":{"type":"cd","label":"Hersteller","description":"Welchen Hersteller betrifft ihre Anfrage?","validation":{"rq":true},"jiraField":"customfield_10065","questionKey":""},"60":{"type":"cd","label":"Betrofenes Produkt:","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Secure Web Gateway (SWG)","other":false},{"id":"2","label":"Private Access (ZTNA)","other":false},{"id":"3","label":"Client Proxy (SCP)","other":false},{"id":"4","label":"Remote Browser Isolation (RBI)","other":false}],"questionKey":""},"75":{"type":"cd","label":"Service / Support","description":"","validation":{"rq":true},"choices":[{"id":"4","label":"24/7 Managed SOC","other":false},{"id":"2","label":"Betriebsunterstützung","other":false},{"id":"3","label":"Managed-Service","other":false},{"id":"1","label":"Support-Anfrage","other":false}],"questionKey":""},"70":{"type":"cd","label":"Label","description":"Betroffenes Produkt:","validation":{"rq":false},"choices":[{"id":"1","label":"TrendMicro","other":false}],"questionKey":""},"22":{"type":"cd","label":"Betroffenes Produkt:","description":"","validation":{"rq":true},"choices":[{"id":"2","label":"Endpoint","other":false},{"id":"6","label":"Identity","other":false},{"id":"7","label":"LogScale","other":false},{"id":"8","label":"Spotlight","other":false}],"questionKey":""},"56":{"type":"cd","label":"Label","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Darktrace Prevent","other":false},{"id":"2","label":"Darktrace Detect","other":false},{"id":"3","label":"Darktrace Respond","other":false}],"questionKey":""},"58":{"type":"cd","label":"Betroffenes Produkt:","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Endpoint Antivirus","other":false},{"id":"2","label":"Endpoint Security","other":false},{"id":"3","label":"Server Security","other":false},{"id":"4","label":"Mail Security","other":false},{"id":"5","label":"Verschlüsselung (Full Disk)","other":false},{"id":"6","label":"Protect","other":false},{"id":"7","label":"Inspect","other":false},{"id":"8","label":"Cloud Office Security","other":false}],"questionKey":""},"64":{"type":"cd","label":"Betroffenes Produkt:","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"andere Hersteller / Produkte","other":false},{"id":"2","label":"Schulungsanfrage","other":false}],"questionKey":""},"53":{"type":"cd","label":"Betroffenes Produkt:","description":"","validation":{"rq":false},"choices":[{"id":"14","label":"Endpoint (Cloud)","other":false},{"id":"15","label":"Endpoint (On-Premise)","other":false}],"questionKey":""}}},"uuid":"41d2457d-f939-421d-90e5-dc1739365f05"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":2,"updated":"2024-06-25T08:28:05.430170270Z","publish":{"jira":{"issueRequestTypeIds":[33],"newIssueRequestTypeIds":[33],"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[33],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":2,"name":"Technische Anfrage","submit":{"lock":false,"pdf":false},"language":"de","templateFormUuid":"41d2457d-f939-421d-90e5-dc1739365f05"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":34},"layout":"default","localId":"2d2d44d6-4548-4546-b368-6add083142ee"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":32},"layout":"default","localId":"f2d2ec63-9fc4-4cce-b011-467cdd11c734"}},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":72},"layout":"default","localId":"9cf9ae79-7761-4dfd-973b-764212f3f4c2"}},{"type":"paragraph","content":[]}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":73},"layout":"default","localId":"9605a1b3-c734-4fbb-8aee-c94d81d055fc"}},{"type":"paragraph","content":[]}]}]},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":75},"layout":"default","localId":"4259d4f1-67ce-4720-9c05-338be7bf0971"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":1},"layout":"default","localId":"b8b94f30-49c7-4eff-b40f-a7a9ecb83d13"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":22},"layout":"default","localId":"2303ee17-a82d-470c-9a5d-1e8b746ce2ad"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":53},"layout":"default","localId":"6452fb2e-347d-4322-8c0a-90e5307bb369"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":56},"layout":"default","localId":"04070169-f009-4305-a74d-5360deea1772"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":58},"layout":"default","localId":"ade4b62d-2715-4cbb-a2e6-d4e8fd3af4d7"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":60},"layout":"default","localId":"32f70fa3-658a-4a1f-ac96-41927c86ee3f"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":62},"layout":"default","localId":"3ad1390a-4e2e-430b-ac19-6df9a9efc80f"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":64},"layout":"default","localId":"b7db531e-7c44-4c17-89c1-a5d2f4fdec3c"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":66},"layout":"default","localId":"58e4f3ac-570e-4033-bea5-f41e3bd4aab0"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":68},"layout":"default","localId":"6dfdc960-41e5-4474-9f96-eae076c4b7af"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":70},"layout":"default","localId":"4b2e51f2-aa97-42e8-af21-9e9fd125224b"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":76},"layout":"default","localId":"5c23f50f-0a49-4854-9680-496f2c483013"}}]}],"conditions":{"67":{"i":{"co":{"cIds":{"1":["10114"]}}},"o":{"sIds":["9"]},"t":"sh"},"55":{"i":{"co":{"cIds":{"1":["10113"]}}},"o":{"sIds":["3"]},"t":"sh"},"50":{"i":{"co":{"cIds":{"1":["10116"]}}},"o":{"sIds":["2"]},"t":"sh"},"61":{"i":{"co":{"cIds":{"1":["10142"]}}},"o":{"sIds":["6"]},"t":"sh"},"59":{"i":{"co":{"cIds":{"1":["10115"]}}},"o":{"sIds":["5"]},"t":"sh"},"69":{"i":{"co":{"cIds":{"1":["10143"]}}},"o":{"sIds":["10"]},"t":"sh"},"7":{"i":{"co":{"cIds":{"1":["10111"]}}},"o":{"sIds":["1"]},"t":"sh"},"63":{"i":{"co":{"cIds":{"1":["10145"]}}},"o":{"sIds":["7"]},"t":"sh"},"65":{"i":{"co":{"cIds":{"1":["10110"]}}},"o":{"sIds":["8"]},"t":"sh"},"57":{"i":{"co":{"cIds":{"1":["10144"]}}},"o":{"sIds":["4"]},"t":"sh"}},"sections":{"8":{"name":"Cisco","conditions":["65"]},"4":{"name":"ESET","conditions":["57"]},"5":{"name":"Skyhigh","conditions":["59"]},"10":{"name":"TrendMicro","conditions":["69"]},"2":{"name":"Trellix","conditions":["50"]},"7":{"name":"Andere","conditions":["63"]},"3":{"name":"Darktrace","conditions":["55"]},"11":{"conditions":[]},"9":{"name":"Macmon","conditions":["67"]},"6":{"name":"XMCyber","conditions":["61"]},"1":{"name":"CrowdStrike","conditions":["7"]}},"questions":{"34":{"type":"tl","label":"Kurzbeschreibung des Problems","description":"","validation":{"rq":true,"mxc":100},"jiraField":"summary","questionKey":""},"66":{"type":"cd","label":"Betroffenes Produkt:","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Cisco","other":false}],"questionKey":""},"73":{"type":"cd","label":"Auswirkung:","description":"","validation":{"rq":true},"jiraField":"customfield_10004","defaultAnswer":{"choices":["10148"]},"questionKey":""},"62":{"type":"cd","label":"Betroffenes Produkt:","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"XMCyber","other":false}],"questionKey":""},"68":{"type":"cd","label":"Betroffenes Produkt:","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"NAC","other":false},{"id":"2","label":"Radius","other":false},{"id":"3","label":"Gästeportal","other":false},{"id":"4","label":"Compliance","other":false},{"id":"5","label":"SDP","other":false}],"questionKey":""},"72":{"type":"cd","label":"Dringlichkeit","description":"","validation":{"rq":true},"jiraField":"priority","defaultAnswer":{"choices":["4"]},"questionKey":""},"76":{"type":"at","label":"Anhang","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"32":{"type":"rt","label":"Beschreibung des Problems","description":"","validation":{"rq":true,"mnc":50},"jiraField":"description","questionKey":""},"1":{"type":"cd","label":"Hersteller","description":"Welchen Hersteller betrifft ihre Anfrage?","validation":{"rq":true},"jiraField":"customfield_10065","questionKey":""},"60":{"type":"cd","label":"Betrofenes Produkt:","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Secure Web Gateway (SWG)","other":false},{"id":"2","label":"Private Access (ZTNA)","other":false},{"id":"3","label":"Client Proxy (SCP)","other":false},{"id":"4","label":"Remote Browser Isolation (RBI)","other":false}],"questionKey":""},"75":{"type":"cd","label":"Service / Support","description":"","validation":{"rq":true},"choices":[{"id":"4","label":"24/7 Managed SOC","other":false},{"id":"2","label":"Betriebsunterstützung","other":false},{"id":"3","label":"Managed-Service","other":false},{"id":"1","label":"Support-Anfrage","other":false}],"questionKey":""},"70":{"type":"cd","label":"Label","description":"Betroffenes Produkt:","validation":{"rq":false},"choices":[{"id":"1","label":"TrendMicro","other":false}],"questionKey":""},"22":{"type":"cd","label":"Betroffenes Produkt:","description":"","validation":{"rq":true},"choices":[{"id":"2","label":"Endpoint","other":false},{"id":"6","label":"Identity","other":false},{"id":"7","label":"LogScale","other":false},{"id":"8","label":"Spotlight","other":false}],"questionKey":""},"56":{"type":"cd","label":"Label","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Darktrace Prevent","other":false},{"id":"2","label":"Darktrace Detect","other":false},{"id":"3","label":"Darktrace Respond","other":false}],"questionKey":""},"58":{"type":"cd","label":"Betroffenes Produkt:","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"Endpoint Antivirus","other":false},{"id":"2","label":"Endpoint Security","other":false},{"id":"3","label":"Server Security","other":false},{"id":"4","label":"Mail Security","other":false},{"id":"5","label":"Verschlüsselung (Full Disk)","other":false},{"id":"6","label":"Protect","other":false},{"id":"7","label":"Inspect","other":false},{"id":"8","label":"Cloud Office Security","other":false}],"questionKey":""},"64":{"type":"cd","label":"Betroffenes Produkt:","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"andere Hersteller / Produkte","other":false},{"id":"2","label":"Schulungsanfrage","other":false}],"questionKey":""},"53":{"type":"cd","label":"Betroffenes Produkt:","description":"","validation":{"rq":false},"choices":[{"id":"14","label":"Endpoint (Cloud)","other":false},{"id":"15","label":"Endpoint (On-Premise)","other":false}],"questionKey":""}}},"uuid":"41d2457d-f939-421d-90e5-dc1739365f05"},"linkedJiraFields":["summary","description","customfield_10065","priority","customfield_10004"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}